We encourage all BIKETOWN users to be mindful of their surroundings while they ride. If you have experienced a crash or collision on your bike and are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify BIKETOWN of the facts of the crash by contacting BIKETOWN customer service or calling 1 (866) 512-BIKE, now supported by Lyft. The bike remains your responsibility until it has been properly locked at a station or handed over to a BIKETOWN representative.

If you aren’t able to lock your bike, please be sure to let our team know.