You may cancel your membership within 14 days of purchase to receive a refund. You can also simply turn off auto-renew so that your membership expires at the end of your monthly or annual commitment, and will not automatically renew. To do this, log into your account online and toggle auto-renew to off.
Looking to unsubscribe? Pay-As-You-Go members only pay when they ride, so there’s no need to unsubscribe in order to stop charges from occurring. To unsubscribe from an Annual membership, simply log into your account online or through the app, select Memberships and click Unsubscribe.
For assistance on canceling a membership, or closing an account completely, please contact Customer Service through this form.