If your bike gets lost, goes missing, or gets stolen, please contact BIKETOWN customer service or call 1 (866) 512-BIKE, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.
Please know that bikes that are missing for longer than 24 hours can result in a $1,500 fee (plus tax) charged to the account holder that last rented the bike.
If the bike remains missing, our team will reach out with next steps. When possible, we highly encourage you to ensure the bike is properly docked when a ride is ended by waiting for the green light when docking a bike. Please note that while a bike is missing, extra time fees may be charged if the open ride continues past the time covered in your membership or pass.
If we notice that a bike is returned to the system, we will ensure your ongoing ride is closed.