If you received an email about an open rental (Subject line: "Looks like you've had that bike out for a while...") but are no longer riding, we encourage you to head back to the bike to ensure it is properly locked. Please note that if the bike was not locked properly, you will still be responsible for any applicable ride fees.

Never leave your bike unattended or you may be charged the cost of recovery or replacement of the bike, up to $1,500. Please wait for a BIKETOWN staff member to arrive and retrieve the bike.

If you're certain that you locked your bike properly, please contact BIKETOWN customer service, now supported by Lyft, with the bike number and location (address or intersection). We will remotely close your rental and remove any erroneous charges.