If you received an email about an open rental (Subject line: "Looks like you've had that bike out for a while...") but are no longer riding, we encourage you to head back to the bike or scooter to ensure it is properly locked. Please note that if the bike or scooter was not locked properly, you will still be responsible for any applicable ride fees.

If you run into issues trying to lock an ebike or scooter using a cable lock, try rotating the wheels, as sometimes the lock-to gets stuck in the spokes of the bike

In case of connectivity issues, we also recommend you try these troubleshooting steps:

- Close out all other apps
- Uninstall and reinstall the app, then log back in
- Turn your phone off and then on to help reset your current location and signal
- Enable ‘Cellular Data’ for the Lyft app through your phone’s settings
- Turn wifi on, but turn off the option to automatically join networks. This helps avoid any lapses in connectivity
- Relocate to a different area. Busier areas can cause connectivity issues on most cellular networks.
- Check your app to ensure you’re not in a No-Parking Zone

Keep in mind, it can sometimes take a few minutes for the system to register that your ride has ended.

If you're certain that you locked your bike or scooter properly, please contact BIKETOWN customer service, now supported by Lyft, with the bike/scooter number and location (address or intersection). We will remotely close your rental and remove any erroneous charges.