Please note that the original BIKETOWN member cards do not work on e-bikes. The BIKETOWNpdx app on your smartphone is the best way to unlock bikes.

If your e-bike member card isn’t working, first make sure you're holding it directly over the QR code over the back of the rear fender. Then check that your billing info is up to date and that your account is active. If your credit, debit or prepaid card has expired or been canceled, your account will be frozen until you enter a new card.

If your member card is lost or stolen, please log into your BIKETOWN account and deactivate your card.  In your account settings, under the basic information section, delete the card number in the “MEMBER CARD NUMBER” field.

The good news is you can ride without your card by using the BIKETOWNpdx or Lyft app.

If you do not have a smartphone and need a replacement card email biketownforall@lyft.com and a BIKETOWN employee can assist you.